CANCELLATION, RESCHEDULING & REFUND POLICY
This is our complete position on cancellations. It is Section 8 of our Terms and Conditions. Please read it before you pay.
1. Rescheduling — 24 hours or more. Reschedule at no charge any time up to 24 hours before your start time, subject to instructor, horse and facility availability. If we cannot find a date that works for you, the amount becomes a booking credit under paragraph 2.
2. Cancelling — 24 hours or more. Cancel at least 24 hours before your start time and we issue a booking credit for the full amount paid, good toward anything we sell. Credits do not expire. They are not transferable and are not redeemable for cash. We do not issue cash refunds for a cancellation you make.
3. Less than 24 hours, day-of contact, or no-show. Your time, your horse and your instructor are reserved exclusively for you and cannot be resold at that notice. A cancellation inside 24 hours, or a no-show, is treated as fulfilled: no refund and no credit.
4. If we cancel. Weather, surf, tide, ground conditions, safety and the welfare of a horse are our call, and we make it for safety. If we cancel, you choose: a full refund, or a full credit. If we shorten or change an experience for safety once it has begun, we will offer a fair partial credit.
5. Events, weddings and multi-day bookings run on the deposit and payment schedule set out in your quotation, not on the 24-hour rule above: 25% on acceptance and non-refundable, a further 25% at 90 days, the balance and your final guest count at 30 days.
6. Before you dispute a charge, please contact us first at zachary@oceanviewstables.com or (415) 969-1223. We reply within one business day. We would far rather fix a problem than have a bank decide it for us.
Nothing in this policy limits any right you have under California law that cannot be waived. Charges appear on your statement as Ocean View Stables.
Read the full Terms & Conditions
